Performance Measurement System in Hotel Industry: A Case Study on Selected Hotel

• 主要作者: Zainon, Alias
• 格式: Thesis
• 语言: English
• 出版: 2012
• 主题: TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
• 在线阅读: http://etd.uum.edu.my/3019/1/Zainon_Alias.pdf; http://etd.uum.edu.my/3019/

This case study examined and described the progress of the existing performance measurement at a hotel where the specific objectives were to gain a better understanding of the current measurement system. Using strategic balanced scorecard (BSC) approach, it helps identifying possible self-improvemen...