Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan
This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a f...
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2010
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Online Access: | http://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf http://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf http://etd.uum.edu.my/2472/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393 |
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my.uum.etd.24722013-07-24T12:16:10Z http://etd.uum.edu.my/2472/ Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan Alnaser, Ahmad Salih Mheidi HF5415.33 Consumer Behavior. This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate students in a faculty of business at University of Jordan. The finding of this study showed that the assurance and the reliability dimensions of service quality are the two most important dimensions and have significant positive relationship with knowledge sharing. 2010 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf application/pdf en http://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf Alnaser, Ahmad Salih Mheidi (2010) Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan. Masters thesis, Universiti Utara Malaysia. http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393 |
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HF5415.33 Consumer Behavior. Alnaser, Ahmad Salih Mheidi Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan |
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This study attempts to examine the relationship between service quality dimensions and overall service quality (tangibility, responsiveness, reliability, assurance and empathy) and students satisfaction. Data were collected through distributing 185 questionnaires among undergraduate
students in a faculty of business at University of Jordan. The finding of this study showed that the assurance and the reliability dimensions of service quality are the two most important dimensions and have significant positive relationship with knowledge sharing. |
format |
Thesis |
author |
Alnaser, Ahmad Salih Mheidi |
author_facet |
Alnaser, Ahmad Salih Mheidi |
author_sort |
Alnaser, Ahmad Salih Mheidi |
title |
Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan |
title_short |
Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan |
title_full |
Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan |
title_fullStr |
Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan |
title_full_unstemmed |
Service Quality Higher Education and Customer Satisfaction Among Undergraduate Students of the University of Jordan |
title_sort |
service quality higher education and customer satisfaction among undergraduate students of the university of jordan |
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2010 |
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http://etd.uum.edu.my/2472/1/Ahmad_Salih_Mheidi_Alnaser.pdf http://etd.uum.edu.my/2472/2/1.Ahmad_Salih_Mheidi_Alnaser.pdf http://etd.uum.edu.my/2472/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000767393 |
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