The Impact of Employee Empowernment on Job Satisfaction: A Study of Telcom Somalia

• 主要作者: Mohamoud, Ayan Dahir Sheikh
• 格式: Thesis
• 语言: English; English
• 出版: 2010
• 主题: HD28-70 Management. Industrial Management
• 在线阅读: http://etd.uum.edu.my/2413/1/Ayan_Dahir_Sheikh_Mohamoud.pdf; http://etd.uum.edu.my/2413/2/1.Ayan_Dahir_Sheikh_Mohamoud.pdf; http://etd.uum.edu.my/2413/; http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000768720

The purpose of this study was to examine the relationship between job satisfaction and employee empowerment among Telcom employees. In this study only four facets are examined as employee empowerment factors, and they are information sharing, training, reward and trust. Most managers and scholars emphasize that an organization's most important tool for gaining a competitive advantage is its people and; in order for the firm to attain success employees must be involved and active. It has been argued that success within the service industry lies with customer satisfaction, of which the result of overall job satisfaction of the employee is. Most service companies strive to empower their employees in order to deliver better quality service.. The data collected were then analyzed by way of SPSS analysis finding correlations and multiple regressions for the variables to the research questions. Based on the results of the analysis, the majority of the research objectives were supported. Information sharing, training and rewards showed a positive correlation with job satisfaction, but the trust facet insignificantly influenced the overall job satisfaction. Furthermore, information sharing was found to be the only significant factor influencing overall job satisfaction, the rest of the facets were found to be insignificant.