Performance Measurement In ISO And Non-ISO Companies : A Comparative Study

This is a study, which aims to identify the performance measurement generally used in ISO-certified and non-IS0 certified companies. Using case study approach, the specific objective is to see wether or not the measures differ. There are five parts dimensions that have been studied. They are Relati...

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Main Author: Zureen, Hashim
Format: Thesis
Language:English
English
Published: 2000
Subjects:
Online Access:https://etd.uum.edu.my/233/1/ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf
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spelling my.uum.etd.2332022-06-07T04:52:33Z https://etd.uum.edu.my/233/ Performance Measurement In ISO And Non-ISO Companies : A Comparative Study Zureen, Hashim HF5549-5549.5 Personnel Management. Employment This is a study, which aims to identify the performance measurement generally used in ISO-certified and non-IS0 certified companies. Using case study approach, the specific objective is to see wether or not the measures differ. There are five parts dimensions that have been studied. They are Relative Importance of Non-Financial Indicator (NFI) to Financial Indicator (FI) in Relation to Performance Dimension, Frequency of NFI Usage, Performance Attained During The Period, Perceived Importance of Performance and Assessment of Importance of Quality Criteria. Data was collected using questionnaire mailed to the respondents. The respondents are large companies members of the Malaysian International Chamber of Commerce & Industry (MICCI), which manufactures semiconductor. Three of the companies have obtained ISO-certification and three have not. Descriptive Analysis was used to analyze the data. The findings of the study showed that there were no notable differences exist in the five dimensions studied between ISO and non-ISO-certified companies. The findings of this study shows that ISO certification does not contribute to the existence of differences in usage of financial indicator (FI) and NFI. This is because the firms involved in the study are members of the MICCI and have substantial business internationally. Thus, this position have generated the need to use the most suitable and updated set of performance measures suitable to their international business needs. ISO is more used as a marketing tool. 2000 Thesis NonPeerReviewed text en https://etd.uum.edu.my/233/1/ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf text en https://etd.uum.edu.my/233/2/1.ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf Zureen, Hashim (2000) Performance Measurement In ISO And Non-ISO Companies : A Comparative Study. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HF5549-5549.5 Personnel Management. Employment
spellingShingle HF5549-5549.5 Personnel Management. Employment
Zureen, Hashim
Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
description This is a study, which aims to identify the performance measurement generally used in ISO-certified and non-IS0 certified companies. Using case study approach, the specific objective is to see wether or not the measures differ. There are five parts dimensions that have been studied. They are Relative Importance of Non-Financial Indicator (NFI) to Financial Indicator (FI) in Relation to Performance Dimension, Frequency of NFI Usage, Performance Attained During The Period, Perceived Importance of Performance and Assessment of Importance of Quality Criteria. Data was collected using questionnaire mailed to the respondents. The respondents are large companies members of the Malaysian International Chamber of Commerce & Industry (MICCI), which manufactures semiconductor. Three of the companies have obtained ISO-certification and three have not. Descriptive Analysis was used to analyze the data. The findings of the study showed that there were no notable differences exist in the five dimensions studied between ISO and non-ISO-certified companies. The findings of this study shows that ISO certification does not contribute to the existence of differences in usage of financial indicator (FI) and NFI. This is because the firms involved in the study are members of the MICCI and have substantial business internationally. Thus, this position have generated the need to use the most suitable and updated set of performance measures suitable to their international business needs. ISO is more used as a marketing tool.
format Thesis
author Zureen, Hashim
author_facet Zureen, Hashim
author_sort Zureen, Hashim
title Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_short Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_full Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_fullStr Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_full_unstemmed Performance Measurement In ISO And Non-ISO Companies : A Comparative Study
title_sort performance measurement in iso and non-iso companies : a comparative study
publishDate 2000
url https://etd.uum.edu.my/233/1/ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf
https://etd.uum.edu.my/233/2/1.ZUREEN_BINTI_HASHIM_-_Perfomance_measurement_in_ISO_and_NON_ISO_companies_-_A_comparative_study.pdf
https://etd.uum.edu.my/233/
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score 13.222552