Improvement to the Appointment System for Clinic: A Case Study in UUM Clinic

• Main Author: Hamouda, Shady M.S.
• Format: Thesis
• Language: English; English
• Published: 2008
• Subjects: QA76 Computer software
• Online Access: http://etd.uum.edu.my/1202/1/Shady_M.S._Hamouda.pdf; http://etd.uum.edu.my/1202/2/Shady_M.S._Hamouda.pdf; http://etd.uum.edu.my/1202/

Success in emerging new technology can be vital for future prosperity; therefore, any clinic wants to provide high efficiency in presenting its services to patients and implementing efficient interaction activities between its department and patients through clinic online system. Patient services have played essential role in the health care for the society. Patient services and patient waiting time are problems that medical institutions centers faced, because desktop appointment system takes long time for the patient to meet the doctors. As a consequence, the aim of this study is to reduce long waiting time of patients. In actuality, doctor's efficiency will be increased in some certain level. Current appointment system normally runs in hospitals or clinic randomly. The patients who are appointed at the later interval will wait much longer time. The purpose of this research is to reduce the long waiting time through internet to make adjustments patients' appointment number and interval these appointments through internet. Consequently, patients can be able to make appointments through Web/WAP-based applications system service, to improve patient accessing, to enhance patient and physician satisfaction, and to increase practice productivity. Moreover, there is even evidence that promote better outcomes and lower overall costs of care.