The Effects of Emotional Intelligence on Conflict Management Style.

• Main Author: Zaiton, Abdul Majid
• Format: Thesis
• Language: English; English
• Published: 2006
• Subjects: BF Psychology
• Online Access: http://etd.uum.edu.my/115/1/zaiton.pdf; http://etd.uum.edu.my/115/2/zaiton.pdf; http://etd.uum.edu.my/115/

This exploratory study looked into the relationship between emotional intelligence and conflict management style among the non-academic staffs of UiTM Arau Perlis. Other aspects explored included to study should there be any differences between the selected demographic variables (gender, age, academic qualification and working experience) in conflict management styles and emotional intelligence. The research was a quantitative survey carried out on 181 respondents. The two self-report instruments used were the EQI (Tapia, 1998) and DUTCH (Van de Vliert, 1997). Findings from the study showed that the two instruments were found to be reliable and valid. There was a significant relationship between emotional intelligence and conflict management styles. There were no significant differences between genders, age, academic qualification and working experience in both conflict management styles and emotional intelligence.