Examining The Relationship of Work Environment, Supervision, and Promotion on Job Satisfaction in A Pharmacy Company in Klang Valley

• Main Author: Megat Mohd Syaffiq, Megat Hashirat
• Format: Thesis
• Language: English; English; English
• Published: 2024
• Subjects: HD58.9 Organizational Effectiveness.
• Online Access: https://etd.uum.edu.my/11226/1/depositpermission-s828865.pdf; https://etd.uum.edu.my/11226/2/s828865_01.pdf; https://etd.uum.edu.my/11226/3/s828865_02.pdf; https://etd.uum.edu.my/11226/

Amidst the bustling evolution of Malaysia's retail pharmacy sector, uncovering the keys to employee satisfaction stands as an imperative quest, with factors like work environment, supervision, and promotion emerging as pivotal determinants. While job satisfaction has garnered considerable attention, the intricate relationships between these variables remain less understood, necessitating further investigation. This study aims to address this gap by examining how the work environment, supervision, and promotion impact job satisfaction among employees of a pharmacy company in the Klang Valley. Employing a quantitative approach, a survey research method was utilized, administering self-administered questionnaires to 160 individuals within employee of retail pharmacy in Klang Valley. The analysis was conducted through Partial Least Squares Structural Equation Modelling (PLS SEM) with Smart PLS 4 software. The findings reveal significant relationships between promotion, work environment, and job satisfaction, as well as a notable correlation between supervision and job satisfaction. This study confirms three hypotheses, emphasizing the pivotal role of work environment, supervision, and promotion in enhancing job satisfaction within pharmacy companies in the Klang Valley. The implications of these findings extend to practical insights for improving employee retention and satisfaction, thus contributing to the broader discourse on organizational management and employee well-being in the retail pharmacy industry.