Kualiti Perkhidmatan Pelanggan Bank Islam Cawangan Jitra
In general, this study aims to identify the degree of customer satisfaction in islamic Banking of Malaysia based on service quality elements formulated. The specific objectives of this study is to identify the degree of customer expectation, perception and satisfaction in view of this study is to i...
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| Format: | Thesis |
| Language: | English |
| Published: |
2002
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/1101/1/AMALKHAIRY_B._CHE_ABD._RAHMAN.pdf http://etd.uum.edu.my/1101/ |
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