Users’ perception on factors affecting enterprise resource planning post implementation success in top glove Malaysia

• Main Author: Tan, Kian Guan
• Format: Thesis
• Language: English; English
• Published: 2022
• Subjects: HG Finance
• Online Access: https://etd.uum.edu.my/10827/1/Grant%20the%20permission%20s_92607.PDF; https://etd.uum.edu.my/10827/2/s92607_01.pdf; https://etd.uum.edu.my/10827/

An investment in the Enterprise Resource Planning (ERP) system is not an easy task. It is time consuming, requires extensive managing efforts and does not guarantee a profitable return to the firm. Although there is an abundance of studies on the ERP system usage in companies of various industries, studies on the success of the post- ERP implementation remain scarce especially in the context of the glove industry. In view of this, the main objective of this study was to determine the factors that contribute towards the ERP post-implementation success. This study revisited the Delone and McLean (D&M) Information System Success model with the inclusion of three additional factors, which were training, self-efficacy, and social capital, to explain the relationship between the factors that affect the ERP post-implementation success in the Malaysian glove industry. Consequently, Top Glove Malaysia was selected as a case example in this study. A questionnaire survey was sent to all 858 ERP users in Top Glove with 408 returned responses. The study employed the Partial Least Squares Structural Equation Modelling (PLS-SEM) to analyse the study’s framework. The results revealed that system quality, service quality and users’ social capital have positive effects on the extended usage of the system. Moreover, the results also revealed that extended usage of the system has a positive effect on the ERP postimplementation success. Implicitly, this suggests that system quality, service quality and users’ social capital are important factors that contribute towards ERP postimplementation success. This study extended the D&M Information System Success model and proposed a useful framework to assess the ERP post-implementation success in the Malaysian glove industry. The study also provides insights to practitioners from the same industry to replicate similar successful strategies when they invest in the ERP system.