Factors affecting Health Management Information Systems (HMIS) adoption success towards improving healthcare institution's performance in Kedah

• Main Author: Nurul Khairiah, Musa
• Format: Thesis
• Language: English; English
• Published: 2023
• Subjects: T58.6-58.62 Management information systems; HD58.9 Organizational Effectiveness.; RA410.55 Hospital Care.
• Online Access: https://etd.uum.edu.my/10680/1/permission%20to%20deposit-grant%20the%20permission-s828731.pdf; https://etd.uum.edu.my/10680/2/s828731_01.pdf; https://etd.uum.edu.my/10680/

Health Management Information Systems (HMIS) have been implemented in healthcare institutions to boost productivity, lower costs, enhance work processes, and elevate the standard of care. However, the Information System Success Model (ISSM) direct effects on organizational performance still need to be proven, and its applicability in the HMIS context still needs to be discovered. Therefore, this study aspires to analyze the importance of HMIS success factors and their influences on the organizational performance of healthcare institutions, specifically in Hospital Sultanah Bahiyah (HSB) and Hospital Sultan Abdul Halim (HSAH). The structured questionnaires used to collect the data were adapted from earlier ISSM-based research and covered four dimensions: information quality, system quality, service quality, and net benefits (organizational performance). The questionnaires with complete evaluations were returned by 368 healthcare professionals employed in HSB and HSAH. Data were analysed using the statistical software SPSS covering descriptive analysis, reliability of instruments, and inferential analysis (Pearson Correlation and Multiple Regression). The empirical findings primarily demonstrate that organizational performance is significantly influenced by information quality, system quality, and service quality, whereas system quality is the main contributing factor towards organizational performance. This study is expected to improve organizational performance regarding HMIS adoption positively.