Customer satisfaction and service quality of zakat institution in Penang

• Main Author: Abdul Wafi, Mohd Izam
• Format: Thesis
• Language: English; English
• Published: 2021
• Subjects: BP Islam. Bahaism. Theosophy, etc; HJ4771.6 Income Tax. Tax Returns.
• Online Access: https://etd.uum.edu.my/10024/1/s824921_01.pdf; https://etd.uum.edu.my/10024/2/s824921_02.pdf; https://etd.uum.edu.my/10024/

In Malaysia, zakat agencies were institutionalized since many years ago. Despite that, there are still news about dissatisfaction of Muslim community on zakat institution. The purpose of this study is to examine customer satisfaction and service quality of zakat institution in Penang, known as Zakat...