THE USE OF STORYTELLING IN SHARING TACIT KNOWLEDGE IN GOVERNMENT ORGANISATIONS

• Main Authors: KALID, KHAIRUL SHAFEE B, Mahmood, Ahmad Kamil
• Format: Article
• Published: 2009
• Subjects: T Technology (General)
• Online Access: http://eprints.utp.edu.my/3898/1/PUBLIC_SECTOR_ICT_MANAGEMENT_REVIEW_The_Use_of_Storytelling.pdf; http://eprints.utp.edu.my/3898/

Managing knowledge in the public sector is important considering the pledge made by the government to enhance service quality and customer satisfaction. This paper focuses on using the storytelling approach to capture tacit knowledge that exists in the minds of government employees; the objective...