Towards the Future of Effective Social Networking: Knowledge Management (KM) as an Enabler and an Effective Communication

• Main Authors: Mahmood , Ahmad Kamil, Izza Arshad, Noreen, Z. Abidin , Ahmad I, M Ariffin, Mazeyanti
• Format: Conference or Workshop Item
• Published: 2008
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utp.edu.my/3825/1/SLib_1122008.doc; http://eprints.utp.edu.my/3825/

Disintegrated channel of communication among knowledge workers (K-workers) within an organization may lead to an ineffective communication; hence, resulting in misinterpretation, miscommunication or intended messages do not get delivered properly. Currently, K-workers communicate mostly through face-to-face meetings, telephones, or emails. The disadvantages of these channels of communication include messages are not captured appropriately or information is unavailable when needed. Through such knowledge management (KM) enablers as wikis, blogs, and communities of practice (COP), a variety of channel of communication can be supported. However, having the KM enablers alone are insufficient because combinations of right mindset, trust, communication style are equally essential for K-workers who have common interests to share their knowledge, insights and experiences effectively. This paper aims at developing a framework on the vitality of having these blended components towards the future of effective social networking among K-workers. On macro perspective, the paper contributes on nurturing environment that can potentially produce intangible external results to an organization.