Lean principles in IT services: a case study on implementation and best practices
Abstract: Lean methodologies are adopted into the information technology (IT) industry to eliminate waste and maximise business value to the customers. The global services models today provide ample scope to apply lean practices to IT services delivery and thereby to create robust partnerships betwe...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Inderscience
2010
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| Subjects: | |
| Online Access: | http://eprints.utp.edu.my/3244/1/03%20DOMINIC.pdf http://eprints.utp.edu.my/3244/ |
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