Shipper's perceptions of aviation Logistics Service Quality (LSQ) of air freight provider

• Main Authors: Rahman, N.A.A., Mohammad, M.F., Rahim, S.A., Hassan, R., Ahmad, M.F., Kadir, S.A.
• Format: Article
• Published: Medwell Journals 2017
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85019019380&partnerID=40&md5=3b105f685ade1eb6e263a9e51d70d156; http://eprints.utp.edu.my/19875/

This research investigates logistics service quality of the air freight provider from a shipper's perspective in Malaysia. The multiple empirical case studies are used to collect data from the shipper's perspective. Findings suggest there are five main factors that represent air freight se...