Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh

• Main Authors: Taghizadeh, S.K., Rahman, S.A., Halim, H.A., Ahmad, N.H.
• Format: Article
• Published: Sage Publications India Pvt. Ltd 2017
• Online Access: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032078779&doi=10.1177%2f0972150916666880&partnerID=40&md5=e29aa6f51788f93ded43b0176a264c41; http://eprints.utp.edu.my/19635/

In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners. Thus, this study embarks on to compare the practices of service innovation management between Malaysia and...