Customer satisfaction on public bus network system on Malacca, Malaysia

• Main Authors: Mohd. Zahri, Faza Nadhirah, Mohamad Husny Hamid, Zuhra Junaida
• Format: Article
• Language: English
• Published: IJSEAS 2021
• Subjects: HE Transportation and Communications; TH434-437 Quantity surveying
• Online Access: http://eprints.utm.my/id/eprint/97572/1/ZuhraJunaida2021_CustomerSatisfactiononPublicBusNetwork.pdf; http://eprints.utm.my/id/eprint/97572/; https://ijseas.com/volume7/v7i9/IJSEAS202109103.pdf

Customer satisfaction is one of the main considerations when operating a successful city bus service. An increased number of private vehicles in the city causes traffic congestion resulted from low level of usage for public transportation. Unattractive public bus system might be the reason why the u...