Improvement of attendance management system at a telecommunication operation centre in Malaysia

• Main Authors: Borhanuddin, Nooramirah Najwa, Mohammad, Roslina, A. Kadir, Zuritah
• Format: Article
• Language: English
• Published: Universiti Teknologi Malaysia 2019
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/88420/1/ZuritahA.Kadir2019_ImprovementofAttendanceManagementSystem%20ataTelecommunication.pdf; http://eprints.utm.my/id/eprint/88420/; http://apps.razak.utm.my/ojs/index.php/oiji/article/view/173/139

This paper attempts to propose an improvement of the attendance management tool’s evaluation to track employees key-performance-indicators (KPI) at a telecommunication operation centre in Malaysia. The study revealed the primary cause for verification and assessment of attendance records and measure...