Towards a conceptual model to evaluate usability of digital government services in Malaysia

• Main Authors: Naswir, Rini Yudesia, Maarop, Nurazean, Hasan, Mahmudul, Daud, Salwani, Samy, Ganthan Narayana, Magalingam, Pritheega
• Format: Article
• Language: English
• Published: Science and Information Organization 2019
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/87677/1/NurazeanMaarop2019_TowardsaConceptualModeltoEvaluateUsability.pdf; http://eprints.utm.my/id/eprint/87677/; http://dx.doi.org/10.14569/ijacsa.2019.0100438

The Malaysian government is committed to provide comprehensive digital government services and it is reflected in some policies and strategic plans such as 11th Malaysia Plan 2016-2020 (RMKe-11) for digital government transformation. However, though most of the Malaysia government services are onlin...