Standard time of import paperwork clearance department for sustainability organization performance in forwarding company

• Main Authors: Raazali, N. A. M., Mohammad, R., Othman, N., Kadir, Z. A.
• Format: Article
• Language: English
• Published: Dorma Journals 2020
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/id/eprint/87328/1/RoslinaMohammad2020_StandardTimeofImportPaperworkClearance.pdf; http://eprints.utm.my/id/eprint/87328/; https://www-scopus-com.ezproxy.utm.my/record/display.uri?eid=2-s2.0-85079694832&origin=resultslist&sort=plf-f&src=s&st1=

In order to achieve sustainable performance, it was emphasized for an organization for improvement of the standard performance. This paper attempts to propose a benchmark for the standard time to complete daily paperwork received at a forwarding company by using the define-measure-analyse-improve-co...