An electronic service quality transactional model of attraction, trust and loyalty for interactive healthcare portal
Interactive Health Portals (IHPs) are portals of healthcare providers which offer e-services for patients to assist them in obtaining required health information, communicate easily and access all services offered. The quality of e-services provided by the IHP is a critical concern since it serves a...
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Online Access: | http://eprints.utm.my/id/eprint/81678/1/SamanForoutaniPFC2016.pdf http://eprints.utm.my/id/eprint/81678/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:125952 |
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