How To Establish Customers Satisfaction In Healthcare Industry?
The focus of this study is to examine the importance and effectiveness of lean management and employee satisfaction towards customer satisfaction. The simplified and standardization of processes lean management able to eliminate unnecessary workload and increases employee satisfaction that lead to r...
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| Main Authors: | , , , , |
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| Format: | Article |
| Published: |
2017
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/81320/ http://dx.doi.org/10.1016/j.jclepro.2017.08.138 |
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