A structural equation model for evaluating the relationship between total quality management and employees’ productivity

• Main Authors: Putri, N. T., Yusof, S. M., Hasan, A., Darma, H. S.
• Format: Article
• Published: Emerald Group Publishing Limited 2017
• Subjects: TJ Mechanical engineering and machinery
• Online Access: http://eprints.utm.my/id/eprint/80835/; http://dx.doi.org/10.1108/IJQRM-10-2014-0161

Purpose: The purpose of this paper is to analyze the influences of TQM implementation on employees’ productivity in crumb rubber industry (case study conducted in the XYZ firm), and analyze the predominant factors affecting employees’ productivity in order to establish the success of TQM implementat...