Proposing a comprehensive training needs approach for the communication skills training of security guards

• Main Authors: Attan, Anie, Shamsudin, Sarimah, Mohd. Noh, Noh Muhammad Adlan, Nik Mahmood, Nik Hasnaa, Ahmad, Zulfikar
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2017
• Subjects: PL Languages and literatures of Eastern Asia, Africa, Oceania
• Online Access: http://eprints.utm.my/id/eprint/80392/1/AnieAttan2017_ProposingaComprehensiveTrainingNeedsApproach.pdf; http://eprints.utm.my/id/eprint/80392/; https://lspinternationaljournal.utm.my/index.php/lspij/article/view/51

Good communication skills are necessary for security guards as they are the front liners of an organisation. In ensuring that the training of these security guards fits within the overall human capital development of the organisation, a robust training needs analysis is proposed. The Training Needs...