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Using TRIZ systematic innovation methods for redesign services in small and medium enterprises

Small and Medium Enterprises (SMEs) in service sector take the lion share of the market compared to other sectors such as agriculture and manufacturing. The increasing number of SMEs in the service sector brought the competition in the market to its peak, which forced SMEs to invest in improving the...

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Main Authors: Gazem, N., Rahman, A. A., Saeed, F.
Format: Article
Published: IGI Global 2017
Subjects:
HD28 Management. Industrial Management
Online Access:http://eprints.utm.my/id/eprint/77153/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85020924709&doi=10.4018%2fIJISSS.2017070105&partnerID=40&md5=e566bac29c1c8878ef14ad7a3bfce177
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id my.utm.77153
record_format eprints
spelling my.utm.771532018-04-30T14:45:14Z http://eprints.utm.my/id/eprint/77153/ Using TRIZ systematic innovation methods for redesign services in small and medium enterprises Gazem, N. Rahman, A. A. Saeed, F. HD28 Management. Industrial Management Small and Medium Enterprises (SMEs) in service sector take the lion share of the market compared to other sectors such as agriculture and manufacturing. The increasing number of SMEs in the service sector brought the competition in the market to its peak, which forced SMEs to invest in improving their services. However, solving service problems requires more resources such as skilled labor or research and development funds that might be limited for many SMEs. In this paper, we review the systematic innovation methods, TRIZ, for redesign services in Small and Medium Enterprises. IGI Global 2017 Article PeerReviewed Gazem, N. and Rahman, A. A. and Saeed, F. (2017) Using TRIZ systematic innovation methods for redesign services in small and medium enterprises. International Journal of Information Systems in the Service Sector, 9 (3). pp. 78-92. ISSN 1935-5688 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85020924709&doi=10.4018%2fIJISSS.2017070105&partnerID=40&md5=e566bac29c1c8878ef14ad7a3bfce177 DOI:10.4018/IJISSS.2017070105
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Gazem, N.
Rahman, A. A.
Saeed, F.
Using TRIZ systematic innovation methods for redesign services in small and medium enterprises
description Small and Medium Enterprises (SMEs) in service sector take the lion share of the market compared to other sectors such as agriculture and manufacturing. The increasing number of SMEs in the service sector brought the competition in the market to its peak, which forced SMEs to invest in improving their services. However, solving service problems requires more resources such as skilled labor or research and development funds that might be limited for many SMEs. In this paper, we review the systematic innovation methods, TRIZ, for redesign services in Small and Medium Enterprises.
format Article
author Gazem, N.
Rahman, A. A.
Saeed, F.
author_facet Gazem, N.
Rahman, A. A.
Saeed, F.
author_sort Gazem, N.
title Using TRIZ systematic innovation methods for redesign services in small and medium enterprises
title_short Using TRIZ systematic innovation methods for redesign services in small and medium enterprises
title_full Using TRIZ systematic innovation methods for redesign services in small and medium enterprises
title_fullStr Using TRIZ systematic innovation methods for redesign services in small and medium enterprises
title_full_unstemmed Using TRIZ systematic innovation methods for redesign services in small and medium enterprises
title_sort using triz systematic innovation methods for redesign services in small and medium enterprises
publisher IGI Global
publishDate 2017
url http://eprints.utm.my/id/eprint/77153/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85020924709&doi=10.4018%2fIJISSS.2017070105&partnerID=40&md5=e566bac29c1c8878ef14ad7a3bfce177
_version_ 1643657513311141888
score 13.160551

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