Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector

Whether a crisis is big or small, if it is not handled effectively, it can have serious implications for a company's short-term operations and even threaten its long-term sustainability. In the public sector, where companies provide essential services such as electricity, the stakeholder and cu...

Full description

Saved in:
Bibliographic Details
Main Authors: Rasli, A., Haider, M., Goh, C. F., Tan, O. K.
Format: Article
Published: John Wiley and Sons Inc. 2017
Subjects:
Online Access:http://eprints.utm.my/id/eprint/76205/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85027146030&doi=10.1002%2fjoe.21814&partnerID=40&md5=44479b5eafd4a01fc090c768fc9d66a7
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utm.76205
record_format eprints
spelling my.utm.762052018-06-26T07:52:55Z http://eprints.utm.my/id/eprint/76205/ Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector Rasli, A. Haider, M. Goh, C. F. Tan, O. K. HD28 Management. Industrial Management Whether a crisis is big or small, if it is not handled effectively, it can have serious implications for a company's short-term operations and even threaten its long-term sustainability. In the public sector, where companies provide essential services such as electricity, the stakeholder and customer-service aspects of an organization's crisis management capability (CMC) are of particular importance. A proposed framework comprising strategic human resources development, organizational behavior in preparation for and response to a crisis, and government's attributes as a stakeholder can be used to assess the CMC of a public-sector organization. According to the framework, the organization's strategic human resources development will have a direct impact on CMC, while organizational style and the role of government will moderate the relationship between the enterprise's strategic human resources development and its ability to manage a crisis. John Wiley and Sons Inc. 2017 Article PeerReviewed Rasli, A. and Haider, M. and Goh, C. F. and Tan, O. K. (2017) Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector. Global Business and Organizational Excellence, 36 (6). pp. 54-61. ISSN 1932-2054 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85027146030&doi=10.1002%2fjoe.21814&partnerID=40&md5=44479b5eafd4a01fc090c768fc9d66a7
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Rasli, A.
Haider, M.
Goh, C. F.
Tan, O. K.
Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector
description Whether a crisis is big or small, if it is not handled effectively, it can have serious implications for a company's short-term operations and even threaten its long-term sustainability. In the public sector, where companies provide essential services such as electricity, the stakeholder and customer-service aspects of an organization's crisis management capability (CMC) are of particular importance. A proposed framework comprising strategic human resources development, organizational behavior in preparation for and response to a crisis, and government's attributes as a stakeholder can be used to assess the CMC of a public-sector organization. According to the framework, the organization's strategic human resources development will have a direct impact on CMC, while organizational style and the role of government will moderate the relationship between the enterprise's strategic human resources development and its ability to manage a crisis.
format Article
author Rasli, A.
Haider, M.
Goh, C. F.
Tan, O. K.
author_facet Rasli, A.
Haider, M.
Goh, C. F.
Tan, O. K.
author_sort Rasli, A.
title Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector
title_short Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector
title_full Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector
title_fullStr Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector
title_full_unstemmed Keeping the lights on: A conceptual framework for understanding crisis management capability in the public sector
title_sort keeping the lights on: a conceptual framework for understanding crisis management capability in the public sector
publisher John Wiley and Sons Inc.
publishDate 2017
url http://eprints.utm.my/id/eprint/76205/
https://www.scopus.com/inward/record.uri?eid=2-s2.0-85027146030&doi=10.1002%2fjoe.21814&partnerID=40&md5=44479b5eafd4a01fc090c768fc9d66a7
_version_ 1643657246849105920
score 13.144533