Pengukuran tahap kepuasan pelanggan dalam industri perkilangan . Kajian kes di Amcor Fibre Packging (M) Sdn Bhd Senai Johor.
Customer Satisfaction is one of the most important factors to decide the achievement of the companies whether in manufacturing industry or servicing industry, especially nowadays, the competition become tougher in the business sector. This issue causing many of the organizations starts to put more e...
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| Format: | Thesis |
| Published: |
2004
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| Online Access: | http://eprints.utm.my/id/eprint/661/ |
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