Customer accessibility through a multiple perspective framework
Customer care has become one of the major issues for many businesses, prompting many organisations around the world to define it as being made up of Courtesy, Accessibility, Responsiveness and Effectiveness. Customer accessibility is defined as the condition, opportunity, rights and the means of a c...
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/6136/1/Ahmad_Zaki_Abu_Bakar2008_Customer_accessibility_through_a_multiple.pdf http://eprints.utm.my/id/eprint/6136/ |
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