Quality services and student satisfaction: the case of e-learning

• Main Authors: Thoo, Ai Chin, Huam, Hon Tat, Arokiasamy, Anantha Raj A., Fadzil, Mansor, Lim, Tick Meng
• Format: Conference or Workshop Item
• Published: 2015
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/60678/; https://www.researchgate.net/profile/Thoo_Chin/publication/277952907_QUALITY_SERVICES_AND_STUDENT_SATISFACTION_THE_CASE_OF_E-LEARNING/links/5576f5e108aeacff2000419e.pdf?inViewer=true&disableCoverPage=true&origin=publication_detail

The increased attention given to the topic of quality services within the background of e-learning environment warrants the writing of this paper. Further, the continual changes in students’ preferences deserve serious research attention if the landscapes of educationist move forward in the e-learni...