Towards a model of e-government services adoption among employees in developing countries
E-government in simple terms is the use of information and communication technology, especially websites and systems, to ease the interactions between a government and its stakeholders such as citizens, businesses and employees. Recently, most of the governments around the world have tried to implem...
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| Format: | Article |
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Faculty of Computer Science and Information Systems Universiti Teknologi Malaysia
2014
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| Online Access: | http://eprints.utm.my/id/eprint/60018/ https://seminar.utmspace.edu.my/jisri/download/vol8/88.pdf |
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| Summary: | E-government in simple terms is the use of information and communication technology, especially websites and systems, to ease the interactions between a government and its stakeholders such as citizens, businesses and employees. Recently, most of the governments around the world have tried to implement e-government services within their organisations to facilitate the flow of work inside government organisations. These projects cost governments a lot of money. However, developing countries face a number of problems that are related to the e-government projects, especially the adoption of these services. Recent research in this field has mostly focused on the adoption of e- government services from the citizen perspective while few studies have focused on e-government services adoption from the employees’ perspective. In this paper, a review of the literature is conducted to identify the success factors that lead to successful adoption of e-government services among employees in developing countries. The factors that are derived from the literature (including website quality, awareness, IT workforce capability, and training) are presented and discussed. A conceptual model is proposed to be tested empirically in the future. |
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