A review of ten years of research in services quality
This study is focused on the literature reviews on service quality, in term of methodology concerned in developing measurement scales and also those issues related to the dimensionality of the services quality construct and investigate the analysis gap as well. Several related studies on services qu...
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| Main Authors: | , |
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| Format: | Article |
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Faculty of Computer Science and Information Systems, UTM
2014
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/59582/ https://seminar.utmspace.edu.my/jisri/Volume7.html |
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