Impact of TQM practices on innovation performance among manufacturing companies in Malaysia
This study examines the impact of total quality management (TQM) practices on an organisation’s innovation performance. Correlation coefficient and regression analysis is used to examine the relationship between TQM practices and innovation performance. This study’s sample is drawn from the manufact...
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South African Institute of Industrial Engineering
2015
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my.utm.556632017-08-20T08:12:47Z http://eprints.utm.my/id/eprint/55663/ Impact of TQM practices on innovation performance among manufacturing companies in Malaysia Choi, Sang Long Abdul Aziz, Mohd. Hamizan Tan, Owee Kowang Wan Ismail, Wan Khairuzzaman HD28 Management. Industrial Management This study examines the impact of total quality management (TQM) practices on an organisation’s innovation performance. Correlation coefficient and regression analysis is used to examine the relationship between TQM practices and innovation performance. This study’s sample is drawn from the manufacturing organisations located in the district of Rawang in the state of Selangor, Malaysia. The empirical results of this study confirm that TQM has a positive impact on innovation performance across five measured practices: customer focus, leadership, process management, strategic planning, and people management. Furthermore, the three most influential TQM practices are identfied as people management, process management, and customer focus. Managers in the manufacturing sector can find this study useful, especially if they are aiming to improve their organisation’s innovation performance with the help of quality management practices. © 2015, South African Institute of Industrial Engineering South African Institute of Industrial Engineering 2015-05 Article PeerReviewed Choi, Sang Long and Abdul Aziz, Mohd. Hamizan and Tan, Owee Kowang and Wan Ismail, Wan Khairuzzaman (2015) Impact of TQM practices on innovation performance among manufacturing companies in Malaysia. South African Journal of Industrial Engineering, 26 (1). pp. 75-85. ISSN 1012-277X |
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HD28 Management. Industrial Management Choi, Sang Long Abdul Aziz, Mohd. Hamizan Tan, Owee Kowang Wan Ismail, Wan Khairuzzaman Impact of TQM practices on innovation performance among manufacturing companies in Malaysia |
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This study examines the impact of total quality management (TQM) practices on an organisation’s innovation performance. Correlation coefficient and regression analysis is used to examine the relationship between TQM practices and innovation performance. This study’s sample is drawn from the manufacturing organisations located in the district of Rawang in the state of Selangor, Malaysia. The empirical results of this study confirm that TQM has a positive impact on innovation performance across five measured practices: customer focus, leadership, process management, strategic planning, and people management. Furthermore, the three most influential TQM practices are identfied as people management, process management, and customer focus. Managers in the manufacturing sector can find this study useful, especially if they are aiming to improve their organisation’s innovation performance with the help of quality management practices. © 2015, South African Institute of Industrial Engineering |
format |
Article |
author |
Choi, Sang Long Abdul Aziz, Mohd. Hamizan Tan, Owee Kowang Wan Ismail, Wan Khairuzzaman |
author_facet |
Choi, Sang Long Abdul Aziz, Mohd. Hamizan Tan, Owee Kowang Wan Ismail, Wan Khairuzzaman |
author_sort |
Choi, Sang Long |
title |
Impact of TQM practices on innovation performance among manufacturing companies in Malaysia |
title_short |
Impact of TQM practices on innovation performance among manufacturing companies in Malaysia |
title_full |
Impact of TQM practices on innovation performance among manufacturing companies in Malaysia |
title_fullStr |
Impact of TQM practices on innovation performance among manufacturing companies in Malaysia |
title_full_unstemmed |
Impact of TQM practices on innovation performance among manufacturing companies in Malaysia |
title_sort |
impact of tqm practices on innovation performance among manufacturing companies in malaysia |
publisher |
South African Institute of Industrial Engineering |
publishDate |
2015 |
url |
http://eprints.utm.my/id/eprint/55663/ |
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1643653864347402240 |
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13.154949 |