Influencing factors in non-landed residential property facilities for management

• Main Author: Mohd. Ridza, Badrul Hisham
• Format: Thesis
• Language: English
• Published: 2015
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/53977/33/BadrulHishamMFGHT2015.pdf; http://eprints.utm.my/id/eprint/53977/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:85738

It has been found that the cost for housing maintenance especially for non-landed residential properties is relatively high due to poor maintenance practice. Management has made this requires payment of the occupants to ensure the building can work to meet the standards have been outlined. This scenario makes the most of the residents have often complained rise residential service charge is too high without being aware of the use and flow of the money.This paper aims to explore the facilities and service prioritization in maintenance and to analyse the influencing factors in facilities and services for non-landed residential properties. A quantitative approach was adopted that sought to gather factual data. The research first identified the critical factors through a literature review. A total of sixty questionnaires were then distributed to relevant respondents like building managers or supervisors. In total 40 completed questionnaires formed a database for descriptive and frequency analysis. The research concluded that seven components of the priorization for the facilities and service were management, utilities, soft services, hard services, income, insurance and exceptional expenditure. Meanwhile, it was found that several of subs attributes as the most influencing factors in facilities and services for this type of building. Measure to minimize the housing maintenance cost were obtained, such as participation of property managers in housing management works and allows their acceptance of a lower standard expectation.