Mengkaji ciri-ciri kualiti perkhidmatan bas terhadap pengguna, operator bas dan kerajaan
This study is about the level of quality of bus services for the customer, bus operators and bus management in UTM. There are two research objectives in this study that to study the characteristics of the quality of public bus services from the perspective of the users, bus operators and bus managem...
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/53874/1/MohdZhafranMFGHT2014.pdf http://eprints.utm.my/id/eprint/53874/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:86551 |
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