Student expectation and perception of service quality in UTM hostel
Customers’ satisfaction and service quality continue to attract the attention of researcher and practitioners in a wide variety of disciplines. This is not surprising, since a number of studies have shown a moderate to strong relationship between these constructs and consumer loyalty or repeat purch...
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Online Access: | http://eprints.utm.my/id/eprint/53499/25/IvanMoharyakasimivanMFGHT2014.pdf http://eprints.utm.my/id/eprint/53499/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:84241 |
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