Examining users' e-satisfaction in the usage of social networking sites; contribution from utilitarian and hedonic information systems

• Main Authors: Md. Ariff, Mohd. Shoki, Tay, Kai Shan, Zakuan, Norhayati, Ishak, Nawawi, Wahi, Mohd. Ridzuan
• 格式: Article
• 语言: English
• 出版: Institute of Physics Publishing 2014
• 主题: HD Industries. Land use. Labor
• 在线阅读: http://eprints.utm.my/id/eprint/52789/1/Mohd.ShokiMd2014_Examiningusers%27e-satisfaction.pdf; http://eprints.utm.my/id/eprint/52789/; http://dx.doi.org/10.1088/1757-899X/58/1/012004

E-satisfaction (eSAT) is an important success factor of online service providers such as social networking sites (SNSs). The utilitarian and hedonic information systems are crucial in determining users' eSAT of SNSs, especially among young users. The utilitarian aspect of an information system...