Measurement of customer satisfaction in online banking services in Melli Bank of Iran

• 主要作者: Nikou, Seyed Hossein,
• 格式: Thesis
• 語言: English
• 出版: 2012
• 主題: HG Finance
• 在線閱讀: http://eprints.utm.my/id/eprint/48134/1/SeyedHosseinNikouMFS2012.pdf; http://eprints.utm.my/id/eprint/48134/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:82833?queryType=vitalDismax&query=Measurement+of+customer+satisfaction+in+online+banking+services+in+Melli+Bank+of+Iran&public=true

In recent years, banking companies have made considerable investments in creating the structures needed to provide electronic and internet services to customers. “Melli Bank” has also tried to extend its field of activities and particularly to excel in the internet services section. One of the most...