Service quality in a research university : a post-graduate perspective

• Main Authors: , Abdul Rahman, Rajab, Azizah, Abdul Rahman, Hamidah, Saat, Maisarah, Shaari, Roziana, Panatik, Siti Aisyah
• Format: Conference or Workshop Item
• Published: 2011
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/id/eprint/46253/; http://apps.webofknowledge.com.ezproxy.utm.my/full_record.do?product=WOS&search_mode=GeneralSearch&qid=2&SID=Z2RzuHO3hDaZlYzrhcv&page=1&doc=1

Learner experience to higher education service in any High Educational Institution is intricate and multifaceted. Even though it has become a major issue in higher education worldwide, in Malaysia it has gained serious attention only in the last few years due to overwhelming application of internati...