The relationship between customer service training and customers satisfaction at Universiti Teknologi Malaysia, Skudai, Johor

• Main Author: Raman, Ravindran
• Format: Thesis
• Language: English
• Published: 2011
• Subjects: H Social Sciences (General)
• Online Access: http://eprints.utm.my/id/eprint/40609/1/RavindranRamanMFPPSM2011.pdf; http://eprints.utm.my/id/eprint/40609/

This is a survey form of research to identify the relationship between the effectiveness of the customer service training and customers satisfaction in University Teknologi Malaysia, Skudai, Johor. The aim of this research is to explore on the relationship between training effectiveness and the cust...