Determinant factors of perceived service quality in the food retail industry of Turkey

• 主要な著者: Ihtiyar, Ali, Sh. Ahmad, Fauziah, Mohd. Osman, Mohd. Hassan
• フォーマット: Conference or Workshop Item
• 出版事項: 2012
• 主題: HD28 Management. Industrial Management
• オンライン･アクセス: http://eprints.utm.my/id/eprint/34514/

This study indicates the factors and sub-factors within the sector-specific measurement scale that is known as model of service quality based on 342 responds gathered by the online questionnaire method. These factors were listed and determined as highlighted in the literature. The study defines the...