Government ICT project failure factors: project stakeholders’ views
Information and communication technology (ICT) offers major transformational opportunities by contributing to the improvement of productivity, competitiveness, growth, wealth creation, poverty reduction and spur of knowledgebased economy. It should be a transformational force, a tool to enable gover...
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Information Service Systems Innovation (ISSI) Research Group, Universiti Teknologi Malaysia
2012
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Online Access: | http://eprints.utm.my/id/eprint/30494/1/Pub9_Government_ICTProjectFailureFactors_amend.pdf http://eprints.utm.my/id/eprint/30494/2/OthmanIbrahim2012_GovernmentICTProjectFailureFactors.pdf http://eprints.utm.my/id/eprint/30494/ http://seminar.spaceutm.edu.my/jisri/download/F_FinalPublished/Pub9_Government_ICTProjectFailureFactors_amend.pdf |
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my.utm.304942017-10-17T06:10:58Z http://eprints.utm.my/id/eprint/30494/ Government ICT project failure factors: project stakeholders’ views Ahmad Nawi, Haslinda Sutan Abd. Rahman, Azizah Ibrahim, Othman H Social Sciences Information and communication technology (ICT) offers major transformational opportunities by contributing to the improvement of productivity, competitiveness, growth, wealth creation, poverty reduction and spur of knowledgebased economy. It should be a transformational force, a tool to enable government not only to improve public services but to also dramatically improve the relationship between citizen and state. In Malaysia, ICT was listed as the catalyst of economy growth under the Economic Transformation Programme (ETP). ETP is a focused, inclusive and sustainable initiative that will transform Malaysia into a high-income nation by the year 2020. However, there exist particular challenges for the success and sustainable ICT projects provision in such contexts that lead to low success rates. The purpose of this study is to identify and understand the failure factors and their symptoms of government’s ICT projects implemented in Malaysia through the eyes of its stakeholders. This study uses interview as a strategy to collect qualitative data of 7 stakeholders in ICT project implementation. 28 failure symptoms were discovered and mapped within 6 failure root causes and later classified according to 3 project failure types. We conclude that if weaknesses in project management are addressed, most of the symptoms identified in this study could be successfully overcome. Information Service Systems Innovation (ISSI) Research Group, Universiti Teknologi Malaysia 2012-12 Article PeerReviewed text/html en http://eprints.utm.my/id/eprint/30494/1/Pub9_Government_ICTProjectFailureFactors_amend.pdf application/pdf en http://eprints.utm.my/id/eprint/30494/2/OthmanIbrahim2012_GovernmentICTProjectFailureFactors.pdf Ahmad Nawi, Haslinda Sutan and Abd. Rahman, Azizah and Ibrahim, Othman (2012) Government ICT project failure factors: project stakeholders’ views. Journal of Information Systems Research and Innovation, 2 . pp. 69-77. ISSN 2289-1359 http://seminar.spaceutm.edu.my/jisri/download/F_FinalPublished/Pub9_Government_ICTProjectFailureFactors_amend.pdf |
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Information and communication technology (ICT) offers major transformational opportunities by contributing to the improvement of productivity, competitiveness, growth, wealth creation, poverty reduction and spur of knowledgebased economy. It should be a transformational force, a tool to enable government not only to improve public services but to also dramatically improve the relationship between citizen and state. In Malaysia, ICT was listed as the catalyst of economy growth under the Economic Transformation Programme (ETP). ETP is a focused, inclusive and sustainable initiative that will transform Malaysia into a high-income nation by the year 2020. However, there exist particular challenges for the success and sustainable ICT projects provision in such contexts that lead to low success rates. The purpose of this study is to identify and understand the failure factors and their symptoms of government’s ICT projects implemented in Malaysia through the eyes of its stakeholders. This study uses interview as a strategy to collect qualitative data of 7 stakeholders in ICT project implementation. 28 failure symptoms were discovered and mapped within 6 failure root causes and later classified according to 3 project failure types. We conclude that if weaknesses in project management are addressed, most of the symptoms identified in this study could be successfully overcome. |
format |
Article |
author |
Ahmad Nawi, Haslinda Sutan Abd. Rahman, Azizah Ibrahim, Othman |
author_facet |
Ahmad Nawi, Haslinda Sutan Abd. Rahman, Azizah Ibrahim, Othman |
author_sort |
Ahmad Nawi, Haslinda Sutan |
title |
Government ICT project failure factors: project stakeholders’ views |
title_short |
Government ICT project failure factors: project stakeholders’ views |
title_full |
Government ICT project failure factors: project stakeholders’ views |
title_fullStr |
Government ICT project failure factors: project stakeholders’ views |
title_full_unstemmed |
Government ICT project failure factors: project stakeholders’ views |
title_sort |
government ict project failure factors: project stakeholders’ views |
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Information Service Systems Innovation (ISSI) Research Group, Universiti Teknologi Malaysia |
publishDate |
2012 |
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http://eprints.utm.my/id/eprint/30494/1/Pub9_Government_ICTProjectFailureFactors_amend.pdf http://eprints.utm.my/id/eprint/30494/2/OthmanIbrahim2012_GovernmentICTProjectFailureFactors.pdf http://eprints.utm.my/id/eprint/30494/ http://seminar.spaceutm.edu.my/jisri/download/F_FinalPublished/Pub9_Government_ICTProjectFailureFactors_amend.pdf |
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