CMDB implementation approaches and considerations in SME/SITU's companies

• Main Authors: Ayat, Masarat, Sharifi, Mohammad, Ibrahim, Sulaimi, Sahibudin, Shamsul
• Format: Book Section
• Published: Institute of Electrical and Electronics Engineers 2009
• Subjects: QA76 Computer software
• Online Access: http://eprints.utm.my/id/eprint/13260/; http://dx.doi.org/10.1109/AMS.2009.113

ITIL (Information Technology Infrastructure Library) is the most widely used IT framework in organizations. This de-facto standard is a servicebased IT-framework that aims to improve the quality of organizational services. The Core of this framework is configuration management that includes Configuration Management Data Base (CMDB) to record, update and trace all assessed activities and information in the organization. However, ITIL implementation faces some challenges especially when it effects on culture, attitudes and processes in the organization. One major part of this implementation is related to CMDB implementation. There are several major approaches to implement this repository in organizations. This paper, at first describes ITIL infrastructure and then highlights major approaches and its challenges to implement CMDB in the SME companies.