In search of frugality in the Malaysian hotel industry: The role of green marketing strategies and government initiatives

• Main Authors: Mohamed Sadom, Nur Zulaikha, Quoquab, Farzana, Mohammad, Jihad
• Format: Article
• Published: Emerald Publishing Limited 2022
• Subjects: HD30.213 Management information systems. Decision support systems
• Online Access: http://eprints.utm.my/104820/; http://dx.doi.org/10.1108/CBTH-06-2021-0147

Purpose This study aims to shed light on the factors that affect frugality (FR) in the hotel industry. Specifically, it aims to test the role of environmental advertisement (EA) and eco-labelling (EL) on FR through green attitude (GA) in the Malaysian hotel industry. It also tested the role of government initiatives (GIS) as the moderator. Design/methodology/approach Using the judgemental sampling technique, a total of 259 usable responses were gathered from hotel guests. Partial least squares structural equation modelling was used to test the study hypotheses. Findings This study found that EA and EL affect hotel guests’ GA positively. Additionally, the finding revealed that GA exerts a positive influence on FR. Furthermore, this study disclosed that GA mediates the relationship between green marketing strategies (EA and EL) and FR. Contrary to expectation, the moderating role of GIs was not supported in this study. Originality/value This is a pioneering study that investigates FR in the hotel industry. Further, this study developed new relationships such as the mediating role of GA between marketing strategies in terms of EA and EL and FR. In addition, the moderating effect of GIs on the relationship between GA and FR, which is comparatively new in the literature was developed. The findings from this study are expected to benefit the hoteliers, governments and the researchers that specialized in consumer behaviour study.