Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits
This research aimed to identify the influential factors contributing to the international students' choice of Malaysian Higher Education Institutions (HEIs), focusing on the expected benefits. Additionally, the study contributes to the development of the higher education sector in Malaysia by p...
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University of Deusto
2022
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Online Access: | http://eprints.utm.my/104696/1/HamdanSaid2022_InfluentialFactorsContributingtotheUnderstanding.pdf http://eprints.utm.my/104696/ http://dx.doi.org/10.18543/tjhe.1966 |
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my.utm.1046962024-02-25T03:03:01Z http://eprints.utm.my/104696/ Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits Haniya, Osama K. Said, Hamdan LB2300 Higher Education This research aimed to identify the influential factors contributing to the international students' choice of Malaysian Higher Education Institutions (HEIs), focusing on the expected benefits. Additionally, the study contributes to the development of the higher education sector in Malaysia by providing recommendations to the HEIs based on the students' perceptions. To achieve this purpose, the researchers utilized a qualitative approach through interviews where the study targeted the international students in Malaysia; 18 students were interviewed until saturation was reached. The thematic analysis was utilized to analyze the interviews where five major influential factors were highlighted and investigated: reliability, assurance, tangibility, empathy, and responsiveness. The results showed that the Malaysian universities provide higher than average services to international students, which met most of their expectations; this is clear through the international students' answers to questions under different constructs such as reliability, assurance, tangibles, empathy, and responsibility. The international students believe that the brand image and reputation of HEIs have a positive impact on their choice and expectations, and they believe that Malaysian HEIs are among the world's top universities. The study contributes to Malaysian HEIs in terms of the students' feedback that could be an advantage for existing efforts to develop the academic services of the country. University of Deusto 2022-05 Article PeerReviewed application/pdf en http://eprints.utm.my/104696/1/HamdanSaid2022_InfluentialFactorsContributingtotheUnderstanding.pdf Haniya, Osama K. and Said, Hamdan (2022) Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits. Tuning Journal for Higher Education, 9 (2). pp. 63-97. ISSN 2340-8170 http://dx.doi.org/10.18543/tjhe.1966 DOI:10.18543/tjhe.1966 |
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LB2300 Higher Education Haniya, Osama K. Said, Hamdan Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits |
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This research aimed to identify the influential factors contributing to the international students' choice of Malaysian Higher Education Institutions (HEIs), focusing on the expected benefits. Additionally, the study contributes to the development of the higher education sector in Malaysia by providing recommendations to the HEIs based on the students' perceptions. To achieve this purpose, the researchers utilized a qualitative approach through interviews where the study targeted the international students in Malaysia; 18 students were interviewed until saturation was reached. The thematic analysis was utilized to analyze the interviews where five major influential factors were highlighted and investigated: reliability, assurance, tangibility, empathy, and responsiveness. The results showed that the Malaysian universities provide higher than average services to international students, which met most of their expectations; this is clear through the international students' answers to questions under different constructs such as reliability, assurance, tangibles, empathy, and responsibility. The international students believe that the brand image and reputation of HEIs have a positive impact on their choice and expectations, and they believe that Malaysian HEIs are among the world's top universities. The study contributes to Malaysian HEIs in terms of the students' feedback that could be an advantage for existing efforts to develop the academic services of the country. |
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Haniya, Osama K. Said, Hamdan |
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Haniya, Osama K. Said, Hamdan |
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Haniya, Osama K. |
title |
Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits |
title_short |
Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits |
title_full |
Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits |
title_fullStr |
Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits |
title_full_unstemmed |
Influential factors contributing to the understanding of international students' choice of Malaysian higher education institutions: qualitative study with a focus on expected benefits |
title_sort |
influential factors contributing to the understanding of international students' choice of malaysian higher education institutions: qualitative study with a focus on expected benefits |
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University of Deusto |
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2022 |
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http://eprints.utm.my/104696/1/HamdanSaid2022_InfluentialFactorsContributingtotheUnderstanding.pdf http://eprints.utm.my/104696/ http://dx.doi.org/10.18543/tjhe.1966 |
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