An improvement of customer adoption of using Self-Service Technologies (SST) At TMPoint Johor

• المؤلف الرئيسي: Ruslan, Mohd. Khairudin
• التنسيق: أطروحة
• اللغة: English
• منشور في: 2022
• الموضوعات: HE Transportation and Communications
• الوصول للمادة أونلاين: http://eprints.utm.my/id/eprint/101729/1/MohdKhairudinRuslanMAHIBS2022.pdf; http://eprints.utm.my/id/eprint/101729/; http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:147525

This study focuses on the improvement of customer adoption of using self-service technologies (SST) at TMpoint Johor. Self-service technologies (SSTs) have become an important platform for every company today. Not only to reduce costs but also because it has become a competitive advantage for the co...