Kerangka amalan terbaik penyampaian perkhidmatan pelanggan dalam kalangan pengusaha homestay di Malaysia

• Main Author: Abdul Mutalib, Siti Salwa
• Format: Thesis
• Language: English; English; English
• Published: 2022
• Subjects: HJ9103-9695 Local finance. Municipal finance Including the revenue, budget, expenditure, etc. of counties, boroughs, communes, municipalities, etc
• Online Access: http://eprints.uthm.edu.my/8489/1/24p%20SITI%20SALWA%20ABDUL%20MUTALIB.pdf; http://eprints.uthm.edu.my/8489/2/SITI%20SALWA%20ABDUL%20MUTALIB%20COPYRIGHT%20DECLARATION.pdf; http://eprints.uthm.edu.my/8489/3/SITI%20SALWA%20ABDUL%20MUTALIB%20WATERMARK.pdf; http://eprints.uthm.edu.my/8489/

The Homestay program is one of the tourism forms that plays important role in bridging the economic gap, especially in rural communities. Most homestays in Malaysia are categorized as uncompetitive which are at a weak or moderate level. This is due, a reducing number of visitors staying at the ho...