Arena simulation training guide for simple call center

• Main Authors: Razali, Nur Amirah Ilyana, Bareduan, Salleh Ahmad
• Format: Other
• Language: English
• Published: Penerbit UTHM 2021
• Subjects: T Technology (General); T10.5-11.9 Communication of technical information
• Online Access: http://eprints.uthm.edu.my/6666/1/P13754_30894cca56d88d40a3736c698fbe3264.pdf; http://eprints.uthm.edu.my/6666/; https://doi.org/10.30880/rpmme.2021.02.02.113

Arena simulation software is one of the most used software in the industry for studying discrete event process. The common medium for learning this software is by using the textbook which is quite difficult to understand and very time consuming as the book consists of many complex words and exp...