Conceptualising the influence of total quality management and organizational performance in Klang Valley service industry

• Main Authors: Omar, Siti Sarah, Ariffin, Zailin Zainal, Abdullah, Aida Nasirah, Mahadi, Nomahaza, Mokhtar, Fahirah Syaliza, Azman, Nur Azmiza
• Format: Article
• Language: English
• Published: American Scientific Publishers 2018
• Subjects: HF5520-5541 Office equipment and supplies; HF5546-5548.6 Office management
• Online Access: http://eprints.uthm.edu.my/5705/1/AJ%202018%20%28319%29.pdf; http://eprints.uthm.edu.my/5705/

Studies on Total Quality Management (TQM) practices in service industry are scarce. This conceptual study sought to investigate the TQM best practices dimensions that could be applied by the service industry. The research in TQM in Malaysia have been explored quite extensively focusing particularly...