A framework to evaluate service user experience as a tool to achieve service excellence in Malaysian Local Governments

• Main Authors: Umar, Muhammad Akilu, Kasim, Rozilah, Martin, David, Abubakar, Muhammad, Umar, Muhammad Bello, Ahmed, Tanko Husseini
• Format: Article
• Language: English
• Published: JARDCS 2018
• Subjects: T Technology (General); HF5410-5417.5 Marketing. Distribution of products
• Online Access: http://eprints.uthm.edu.my/5030/1/AJ%202018%20%28478%29.pdf; http://eprints.uthm.edu.my/5030/

The quest to achieve Service excellence is a global phenomenon, it cut across various range of public services. Within the three tiers of the government, local governments are charged with the responsibility of taking care of the environment part of which is its cleanliness and collection of garbage...