An enhanced model for digital reference services

• Main Authors: Shahzad, Asim, Mohd Nawi, Nazri, Mahdin, Hairulnizam, Naqeeb Khan, Sundas, Abdul Hamid, Norhamreeza
• Format: Conference or Workshop Item
• Language: English
• Subjects: Z665 Library Science. Information Science
• Online Access: http://eprints.uthm.edu.my/4662/1/KP%202020%20%2893%29.pdf; http://eprints.uthm.edu.my/4662/; https://link.springer.com/chapter/10.1007/978-3-030-36056-6_1

Digital Reference Service (DRS) play a vital role in the Digital Library (DL) research. DRS is a very valuable service provided by DL. Unfortunately, the reference service movement towards digital environment begins late, and this shift was not model based. So, a journey towards a digital environ...